CustomerExperience | BillNewell.com

A frustrated man struggles with a manual, while a happier version uses an AI device displaying digital, holographic instructions instead.

Manuals Are Dead. Meet Their AI Replacement.

28 May 2025, Posted by William Newell in AI, Technologies

Discover how AI transforms traditional instruction manuals into dynamic, voice- and context-driven experiences—driving faster resolutions, better retention, and lower support costs.

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Designing Realities: Where Brands, Behavior, and Immersive Tech Collide

21 Apr 2025, Posted by William Newell in AI, Technologies

Consumers now expect immersive experiences across digital and physical spaces. Discover why brands must design for presence, not just presentation—and how leading voices are making it happen.

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Every Digital Interaction Is A Brand Interaction

28 Mar 2025, Posted by William Newell in Technologies

Your brand isn’t a campaign—it’s every experience. Discover how enterprises are restructuring to align brand, tech, and engagement across the customer journey.

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CustomerExperience Tag

Manuals Are Dead. Meet Their AI Replacement.

Designing Realities: Where Brands, Behavior, and Immersive Tech Collide

Every Digital Interaction Is A Brand Interaction

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